Locked out of your email?
We'll help you get back in—fast.

Most recoveries are completed within 24-48 hours once we have all necessary information. The timeline depends on the provider's response time and the complexity of your case. Some simple cases resolve in hours, while more complex situations involving identity verification may take 3-5 business days.

We can't guarantee account recovery because the final decision rests with the email provider (Google, Microsoft, etc.). However, we do guarantee we'll make documented progress on your case within our timeframes, or you'll receive a full refund. We've successfully recovered 500+ accounts and know exactly what providers require.

No problem! Most of our clients help family members remotely. We'll guide you through gathering necessary information via phone or video call, and we can work directly with your parent if needed. Many recoveries can be completed without physical access to old devices.

Absolutely. We use bank-level encryption (SSL/TLS) for all communications and data storage. We never store passwords, and we delete sensitive identity documents within 30 days of case closure. We're also a registered U.S. business bound by privacy laws. Read our Privacy Policy for full details.

We specialize in the major providers: Gmail/Google, Outlook/Microsoft, Yahoo/AOL, and iCloud/Apple ID. We also work with some smaller providers and can usually help with custom domain email addresses. During your free assessment, we'll confirm whether we can help with your specific situation.

Yes, for Concierge Recovery where we act on your behalf, we require proper authorization. For family members (parent, spouse, adult child), a simple signed authorization form is usually sufficient. For other situations, we'll advise you on what documentation providers typically require.

You'll answer 5 quick questions about your situation, and we'll instantly provide a custom recovery checklist showing which recovery methods are available for your specific case. You'll see the exact steps needed and estimated difficulty level—all completely free with no obligation.

Starter ($49) gives you the roadmap and tools to recover your account yourself, with our guidance. Concierge ($199) means we do the heavy lifting—we'll prepare documents, submit requests to providers, and handle all the back-and-forth on your behalf. Choose Starter if you're comfortable following detailed instructions, or Concierge if you want hands-off service.